In chapter 8 on page 235, the book introduces team-based organization as where in addition to their individual responsibilities they also serve as members of one or more working groups. A team-based organization is one that has restructured itself around interdependent decision-making groups, not individuals, as a means of improving work processes and providing better quality and service to customers. For years, companies have involved team-based organizations in implementing new processes and technology within the company to improve their time to market. As a consultant in implementing Product Lifecycle Management enterprise systems, team-based organizations were utilized in implementing these systems within the company. The groups my consulting team worked with at a customer site may include expert mechanical engineers within their department, configuration and document management employees, help desk representatives, database administrators and department managers for each organization the system will effect and most importantly, had contributed budget in implementing the system. These individuals that made up the team were considered the knowledge base and representatives for the stakeholders within the company since these system installations and rollouts affected the design, manufacturing and release of the products by the company. Their decisions impacted the product release and revenue.
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